DrainRight Plumbing had 12 Google reviews after nine years in business. Their two biggest competitors had over 300 each, and it showed every time someone searched “plumber near me.”
The Audit: What We Found
Nobody was asking for reviews. Technicians finished jobs and moved on, and the one review request email the business did send went out a week later, when the job was already forgotten.
The reviews that did exist were old, unanswered, and buried under a Google Business Profile that hadn’t been claimed properly.
The Rebuild: What We Changed
We built a review-request flow triggered by the invoice being marked paid — a text message within the hour, while the job was still fresh, with a direct link to leave a review in under 30 seconds.
Every review, good or bad, now gets a response within 24 hours. That alone changed how the business showed up in local search.
“We went from invisible to the first plumber people call. The reviews did more for us than any ad ever did.”
Dana WhitfieldOwner, DrainRight Plumbing
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