Bright Smile Dental had a five-star reputation among existing patients and almost no visibility to new ones. Their Google Business Profile hadn’t been optimized since it was first claimed.
New patients/mo
46
14
Map pack visibility
78%
12%
Google reviews
210
31
Booking lead time
6 weeks out
Same day
The Rebuild: What We Changed
A full Google Business Profile audit, a citation cleanup across 40+ directories, and a review-request system tied to their patient management software turned a dormant profile into their top acquisition channel.
“We’re booking six weeks out now. We haven’t had to think about marketing in months — it just works in the background.”
Dr. Alicia ChenOwner, Bright Smile Dental
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